Shipping & Returns
This Shipping & Returns document applies to all orders for Women's Shoes placed on kfxabikerboots.com. The customer agrees to this document and the Terms of Service when placing an order. Chun Ming Limited operates this policy. If any part of this document conflicts with the Terms of Service, the Terms of Service control for damaged goods claims.
Shipping
Chun Ming Limited processes orders after payment authorization. The seller ships to valid addresses provided by the customer. Standard processing and transit times apply. Delivery timelines vary by destination, carrier, and service level. The seller does not guarantee rapid delivery times. The customer must provide a complete and accurate shipping address. The customer must contact [email protected] for shipping questions. Tracking information is provided when available. The seller is not responsible for delays caused by carriers, customs, weather, or incorrect addresses. The customer must inspect all packages upon delivery.
Return Eligibility
Chun Ming Limited offers a strict 14 days no-reason refund policy. The customer may request a return within 14 days after delivery for any reason. The customer must contact [email protected] within that 14-day period. Items must be unused, unworn, and in original packaging. Items must include all original tags, boxes, and accessories. Items that are used, worn, altered, damaged after delivery, or missing original packaging are not eligible for return. The buyer completely bears the return shipping costs. Original shipping charges are non-refundable unless applicable law requires otherwise. The seller may reject returns that do not meet these conditions.
Return Process
Step 1: The customer must contact [email protected] within 14 days after delivery to request a return authorization. Step 2: The customer must provide the order number, item details, and reason for return. Step 3: Chun Ming Limited provides return instructions and an authorization confirmation. Step 4: The customer must pack the item securely in original packaging. Step 5: The customer must ship the return to the correct address. The recipient must be Chun Ming Limited, the contact phone is +852 9211 1137, and the specific return address is 8/F, Grand City Plaza, 88 Chuen Lung Street, Tsuen Wan. Step 6: The customer must provide tracking information to [email protected]. Step 7: Chun Ming Limited inspects the returned item after receipt. Step 8: If the return meets all conditions, Chun Ming Limited approves the refund. Step 9: Chun Ming Limited processes the refund to the original payment method. The buyer completely bears the return shipping costs for every return. Returns sent without authorization may be refused.
Refund Timing
The refund arrival time is at least 14 days from refund approval. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The customer must allow at least 14 days for a refund to appear after approval. PayPal refunds require at least 14 days and may require up to 30 days in regions with specific legal requirements. Refunds are issued to the original payment method. The seller does not issue cash refunds. The seller does not refund return shipping costs. The buyer completely bears the return shipping costs. If a return is rejected, Chun Ming Limited may return the item to the customer at the customer's expense. Refund processing begins only after inspection and approval.
Damaged or Defective Items
The customer must submit any claim for damaged or defective items within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The customer must contact [email protected] within exactly 7 days of receipt. The customer must provide the order number, photographs of the damage or defect, and a written description. Chun Ming Limited reviews each claim. If Chun Ming Limited verifies the damage or defect, Chun Ming Limited may provide a replacement or refund. The customer must not return damaged or defective items without authorization. The buyer completely bears the return shipping costs for authorized returns. Claims submitted after exactly 7 days of receipt are not eligible for damaged goods remedies. All damaged goods claims must perfectly match the Terms of Service.
Additional Terms
Chun Ming Limited may update this Shipping & Returns document. The current version is posted on kfxabikerboots.com. The customer must review this document before ordering. The customer may contact [email protected] for questions. The customer may also call +852 9211 1137 or write to 8/F, Grand City Plaza, 88 Chuen Lung Street, Tsuen Wan. The seller ships to locations supported by its carriers. The seller does not guarantee delivery to every address. The customer is responsible for any customs duties, taxes, and import fees. The seller is not responsible for packages lost after confirmed delivery. The seller is not responsible for packages returned to sender due to incorrect addresses. This document does not create any warranty beyond applicable law. This document does not limit rights that applicable law cannot limit.